Service Status Page

Info

Status:
Closed
Start time:
Wed, 18 Oct 2017 5:00 pm
Approximate end time:
Mon, 16 Oct 2017 7:00 pm

Description

Software update to a Merit Core Switch - 5 minute outage during the window

Service Request Number: 130413

Merit Internet Service: Scheduled Maintenance

Date(s) in ET:
Start: 2017-10-18 17:00:00
End: 2017-10-18 19:00:00

Description:
Merit Engineers will be conducting a scheduled maintenance to upgrade software on a distribution switch.

Comment:
WCRESA's MISEN Internet and MISEN Intranet connectivity will be interrupted during the reboot needed for the upgrade. The expected downtime is 5 minutes.

Your Organization(s) Affected:
Wayne RESA - Merit Internet Service
Wayne RESA - MISEN Service

Location:
Wayne, MI

-Mohamed M.
Merit Support Center

Resolution

Report on the Merit software update – approx 30 mins of outage (5 minutes was anticipated) as a result of an issue between Managed Way and Cogent networks. Detailed timeline below: - Merit/SEN router was rebooting from 5:40PM to 5:45PM Wednesday evening – Internet traffic directed through AT&T and Merit, no loss of Internet - 5:45PM connected back to the MISEN/Managed Way for Internet, it is the preferred route - 5:45PM – 6:20PM A routing loop in the Cogent/Managed Way network caused unpredictable Internet access, working to troubleshoot - 6:20PM – 6:55PM – Set Internet routing through Merit and AT&T while problem was investigated - 6:55PM – Re-established Internet connection through MISEN/Managed Way, AT&T and Merit available if needed, no routing loops